PART-TIME GUEST SERVICES, FRONT DESK HOST
SUMMARY: Welcome museum guests, process payments, orient guests to the museum and provide them with an enjoyable first impression.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Sell tickets to museum guests, check member cards, sell tickets to museum special events, and conduct program check-in in a courteous and professional manner.
- Possess a broad knowledge of the museum and its programs, as well as other local sites, directions to such sites and their schedule of events.
- Direct guests to galleries, planetarium, store, café, etc.
- Distribute printed materials to guests, such as maps, brochures, family guides, etc.
- Promote membership opportunities to museum guests.
- Assist guests with finding event locations.
- Answer phones and direct calls, as needed.
- Monitor security cameras as needed.
- Present a professional and pleasant appearance to visitors.
- Learn and operate point of sale and member database software.
- Be acquainted with the information provided in the Guest Services Handbook.
- Be responsible for ensuring high standards of professionalism in all areas of responsibility.
QUALIFICATION REQUIREMENTS: High school diploma or (GED) and one year customer service experience preferred or an equivalent combination of education and experience. Must have excellent verbal and written communication skills and customer service skills. A desire to interact with the public, the ability to maintain a positive attitude, and flexibility are required. Must be aware that your first priority is to ensure high standards of professionalism in appearance and responsibilities. Experience with computers including databases and point of sale systems are a plus.
CERTIFICATES, LISCENSES, REGISTRATIONS: Valid Driver’s License
WORK ENVIRONMENT: Museum and office environment, non-standard hours, generally within 8:00am to 6:00pm, Monday through Sunday, extended hours required as scheduled. Must be able to identify approaching visitors by site, make eye contact, identifying age range and speak appropriately. Must have ability to sit / stand 8 hours. Must have manual dexterity required for keyboarding. The noise level in the work environment is usually moderate. Must be able to lift up to 50 pounds.
EOE, Drug & Tobacco Free. To apply, please submit a resume and cover letter to carlar@tellusmuseum.org.
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