Digital Membership FAQ's

HOW DO I ADD THE MEMBERSHIP CARD TO MY IPHONE?
The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

HOW DO I ADD THE MEMBERSHIP CARD TO MY ANDROID PHONE?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I DOWNLOADED MY CARD BUT I CAN’T FIND IT.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

MY FAMILY MEMBER IS ON THIS MEMBERSHIP ACCOUNT ALSO, HOW CAN SHE/HE RECEIVE THE CARD?
Navigate to the back of the card (click the “…” at the top right or the “i” on the bottom right if you are on an older operating system) and use the “Share Pass” button to send the card to your secondary member.

I HAVE A QUESTION ABOUT MY MEMBERSHIP BENEFITS.
Your membership benefits are listed on the back of your digital pass (click the “…” at the top right or the “i” on the bottom right if you are on an older operating system). If you have further questions, please contact membership via email at membership@test21.mlivehosted.com or phone at 770-606-5700 extension 411.

I’D PREFER NOT TO USE THIS DIGITAL MEMBERSHIP CARD, WHAT SHOULD I DO?
You may request a physical card when you visit, by emailing membership@test21.mlivehosted.com, or by calling the membership department at 770-606-5700 extension 411. Please note that physical cards may take 4 to 6 weeks for fulfillment.

I DON’T HAVE A MOBILE PHONE, WHAT CAN I DO?
You may request a physical card when you visit, by emailing membership@test21.mlivehosted.com, or by calling the membership department at 770-606-5700 extension 411. Please note that physical cards may take 4 to 6 weeks for fulfillment.

MY NAME IS SPELLED WRONG/MEMBERSHIP LEVEL IS INCORRECT.
Please contact membership via email at membership@test21.mlivehosted.com or phone at (770) 606-5700 extension 411.